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Templates control the emails your store sends, so every message goes out in your own words and style. Delivery email templates live in Settings > Templates.

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Delivery email templates

When you fulfil an order, TokenSupply emails the buyer the link to reveal their keys. The wording of that email comes from a delivery template. Open Settings > Templates to manage them.
  • Write as many templates as you like, for example one per product line or occasion.
  • Each template can pull in details like the product and quantity, so the email reads specifically to that order.
  • One template is the default, and it is the one every order starts from unless you choose another.
1

Create a template

Select New template at the top of the tab. In the Create template dialog, enter a Template name, choose a Type (Plain text or HTML), and select Create. The template opens so you can write the subject and body. If you have no templates yet, the empty list offers the same New template button.
2

Set your default

From a template’s row menu, choose Set as default. Every delivery uses the default unless a different one is chosen.
3

Open one to edit or preview

Select a template to open it on its rendered email, where you can review and edit it.
You cannot delete the default template, because every delivery email is built from it. Set another template as the default first, then delete the old one. Orders already delivered keep the email they were sent.

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Notification emails

Beyond delivery, your store sends notification emails for events you have turned on in Notifications. Editing the wording of those emails, or branding them with your logo and accent color, is not available in Settings yet. Customer notifications are marked Coming Soon for the same reason.
Custom branding for your storefront and emails is a Growth plan feature. See Plans and credits.

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Send a test

Before you rely on a template, send yourself a test so you can see exactly what a recipient receives. Open a delivery template and select Send Test. In the Send Test Email dialog, select Send Test again. A test is only ever sent to your own account email. You can also confirm your email setup with a test from Email and SMTP.

Notifications

Choose which events send an email.

Email and SMTP

Send these emails from your own domain.