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Most orders arrive on their own, from your storefront or a connected sales channel. When you want to sell directly, for example to a customer you invoiced or someone who paid you off-platform, you create the order by hand. An order can hold several products, each with its own quantity and price.

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Create the order

1

Open the order form

Go to Orders and select New Order.
2

Choose a customer

Search your customers and pick one, or add a new customer without leaving the form. A customer is required. The form will not create the order until you select one.
3

Add products and quantities

Under Products, pick a product, set the quantity, and enter the unit price. Select Add product to add another line. Each line shows how much stock you have, so you can see whether the order can be fulfilled from inventory.
4

Set the payment details

Choose the Currency for the order, and turn Prices include tax on or off to say whether the prices you typed already include tax. TokenSupply works out the subtotal, any tax, and the total for you. You do not type the totals yourself.
5

Choose how it is delivered

Pick Automated fulfillment to email the keys as soon as the order is paid, or Manual fulfillment to deliver later from the order page. Choose the email template the buyer will receive. A template is required for automated delivery.
6

Add a note for your team

Optionally add an Internal order note. Your team sees it on the order. The buyer does not.
7

Place the order

If you have already been paid, tick Mark as paid and confirm. Tick it again to undo with Mark as unpaid. Then select Create Order.
Not ready to place it yet? Select Save Draft. The draft is kept in this browser and comes back the next time you open the form here.
Each key in an order uses one credit from your billing balance. Before the order is created, TokenSupply checks that you have enough credits and enough stock for every line, and tells you if you are short. See Plans and credits.

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What happens next

Where the order lands depends on the choices above:
  • Paid and set to automated delivery delivers straight away: keys are pulled from stock, a private delivery link is created, and the buyer is emailed.
  • Set to manual delivery holds its keys until you deliver it from the order page.
  • Unpaid and set to automated delivery is held until it is paid. Mark it paid from the order to move it along.

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Order statuses

Every order carries a status you can filter and sort by:
Not enough stock at fulfilment time stops the order safely rather than delivering a partial or wrong key. Load more inventory, then deliver again.

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Next

How fulfilment works

Deliver an order and see what happens to your stock.

The delivery portal

See the private page the buyer collects their keys from.