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TokenSupply bills on credits. One credit delivers one key, so a credit is spent each time you fulfil an order and hand a key to a buyer. Billing is per store: each store has its own credit balance and its own plan. Billing lives in two tabs of your store’s Settings: Plans for your plan and credit balance, and Billing for buying credits, payment details, and history.
Plan prices and pack sizes are shown live in the app. Open Settings > Plans and Settings > Billing in your store to see the current numbers. This page explains how the pieces fit together, not the exact prices.

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How credits are spent

You spend credits at delivery, not when an order is placed. Delivering an order consumes one credit per delivered key. If an order delivers several keys, it uses several credits. If your balance runs out, an order cannot be fulfilled until you top up. Load more credits, then deliver again.
Refunding an order does not return its credits to your balance. The credits were used when the keys were delivered.

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Where credits come from

Your balance is made up of two pools, and both count toward the same total:
  • Plan credits come from a paid plan. Each billing cycle adds your plan’s allowance, and unused plan credits carry over while your plan stays active. If you cancel or downgrade, these are forfeited.
  • Bought credits come from credit packs and your store’s free starting credits. These never expire.
When you deliver, TokenSupply spends your plan credits first and your bought credits second, so you use the credits that could otherwise be forfeited before the ones that never expire.

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Free credits to start

Every new store gets a one-time grant of 30 free credits when it is created, so you can try fulfilment right away with no card. These land in the never-expire pool with your bought credits. They are not topped up again each month.

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See your balance

Open Settings > Plans and look at the Credits card. It shows your credits remaining and splits them into From your plan (forfeited on cancel) and Bought (never expire). It also shows how many credits you used this period. For a line-by-line record of what was granted and spent, open Credit history on the Billing tab.

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Plans

Plans give you a monthly credit allowance and unlock features as you grow. The Plan card on the Plans tab shows what you are on. Select Choose a plan (or Change plan if you already pay) to compare the tiers and switch. To cancel a paid plan, select Cancel plan on the Plan card. You are asked why you are leaving, then the plan is cancelled. Your plan credits are forfeited when the plan ends, and your bought credits stay.

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Buy more credits

When you need more credits, buy a pack. Packs are the only way to buy credits; there is no custom amount.
1

Open Billing

Go to Settings > Billing. You can also select Buy credits on the Credits card in Plans.
2

Choose a pack

In the Buy credits card, pick a pack. The page shows what it costs before you confirm.
3

Pay

Select Continue to payment. You are taken to a secure hosted checkout run by our payment provider, Dodo Payments. When payment is confirmed, the credits are added to your never-expire pool.

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Auto-recharge

So you never run dry mid-delivery, set up Auto-recharge in the Buy credits card. Choose the balance that triggers it, how many credits to buy, and the most you are willing to spend in a month.

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Payment details and history

The Billing tab also has:
  • Payment: the card, billing email, and tax details held by our payment provider. Select Manage billing to update them in the provider’s billing portal.
  • Billing history: what you have paid, with your receipts.
  • Credit history: every credit granted and spent, with the balance after each entry.

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Next

How fulfilment works

See where credits are spent as you deliver.

Payments and credits

How the two credit pools work behind the scenes.