Your account and signing in
You sign in once with your account, using your password, a one-time code sent to your email, or your Google or Discord account. New accounts confirm their email with a 6-digit code before they can sign in. From there you reach every store you own or have joined. Your account carries your name, your photo, and your sign-in details, and it stays the same no matter which store you are working in.The account you sign in to for the admin app is separate from the accounts your buyers use. Buyers never sign in to manage your store, and delivery pages open without any login at all.
Roles decide what you can do
Inside a store, every teammate has a role. The role sets what that person can see and change. This lets you bring in help without handing over full control of your store. The built-in roles are Owner, Admin, Support, and Vendor, and a role belongs to one store: the same person can be an Admin in one store and Support in another.1
The owner has full control
Whoever creates a store owns it. The owner can manage everything, including the team and billing.
2
Admins manage the store
Admins can run day-to-day operations across products, orders, and settings. Only the owner can make someone an Admin.
3
Focused roles do specific jobs
A support teammate, for example, can handle tickets without touching your catalog or billing.
4
Vendors work in their own portal
Vendors who supply you get the Vendor role. They work in the Vendor Portal on their offers, the purchase orders you send them, and their tickets.
5
Custom roles fit your team
You can build your own roles and choose, area by area, whether a person can view, manage, or not see it at all.
An invite is tied to the email address it was sent to. Only someone signed in with that email can accept it, so a forwarded link cannot give anyone else access.
Permissions are enforced everywhere
A role is not just a label in the app. When a teammate tries to do something, our servers check their permissions before allowing it. If their role does not include an area, the app hides the controls for it and the action is refused even if they try to reach it another way.Your account
Manage your sign-in, profile, and security.
Team and roles
Invite teammates and assign roles.
Stores and multi-tenancy
How one account works across several stores.
Security and your data
How access and data are kept safe.