Ask for help
1
Open your delivery page
Use the delivery link from your email. See Find your order.
2
Use Contact support
Select Contact support on the delivery page. Include your order number and describe what happened.
Common questions
A key does not work
A key does not work
Use Contact support on the delivery page, or contact the seller where you bought. Include your order number and describe what happened.
My delivery link does not open yet
My delivery link does not open yet
Your link becomes available once the store has fulfilled your order. If it is very new, wait a short while and try again.
My link has expired
My link has expired
Delivery links stop working after a while. If you see “This link has expired”, contact the seller where you bought and ask for a fresh link.
I lost my delivery link
I lost my delivery link
Check your email for the original delivery message, including spam folders. If you cannot find it, ask the seller to resend it.
Is my link private?
Is my link private?
Yes. Anyone who has the link can view that one order, so do not share it. There is no login because the link itself is the key.
TokenSupply provides the platform, but each store runs its own sales. For anything about your specific order, such as a refund or a replacement key, the seller you bought from can help.