> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tokensupply.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments and credits

> How credits work behind the scenes, the two credit pools, and the moment credits are used as you fulfil orders.

Credits are what you spend to fulfil orders on TokenSupply. This page explains where credits come from, when they are used, and how the two credit pools work.

## What a credit is for

A credit is consumed as you fulfil. You are not charged per click or per screen. The cost lands at the point where an order is fulfilled and keys are delivered to a buyer: one credit per delivered key.

<Note>
  Credits are spent at fulfilment, so browsing, editing your catalog, and taking in new orders do not cost anything on their own. The meter moves when you actually deliver. If you later refund an order, its credits are not returned to your balance.
</Note>

## Two pools of credits

Your credits sit in two separate pools, and the platform draws from them in a sensible order.

<CardGroup cols={2}>
  <Card title="Plan credits" icon="credit-card">
    The allowance from a paid plan, added each billing cycle. Spent first. Forfeited if you cancel or downgrade.
  </Card>

  <Card title="Bought credits" icon="credit-card">
    Credits from packs you buy, plus the 30 free credits every new store gets once at creation. Spent second. They never expire.
  </Card>
</CardGroup>

Spending plan credits first means you use the credits you could lose before the ones you keep. You can see both pools on the **Credits** card in **Settings > Plans**.

## Topping up

When you want more credits, you buy a credit pack. Packs come in fixed sizes; there is no custom amount.

<Steps>
  <Step title="You pick a pack">
    In **Settings > Billing**, you choose a pack in the **Buy credits** card.
  </Step>

  <Step title="You pay on a secure hosted checkout">
    You are taken to a checkout page hosted by our payment provider, Dodo Payments, to complete payment.
  </Step>

  <Step title="Credits land in your balance">
    Once the provider confirms the payment, your bought credits go up and are ready for the next order you fulfil.
  </Step>
</Steps>

<Tip>
  Keep an eye on your balance if you fulfil in bursts. Topping up before a busy period, or turning on **Auto-recharge**, means you never pause mid-delivery to add credits.
</Tip>

<CardGroup cols={2}>
  <Card title="Plans and credits" icon="credit-card" href="/guides/billing/plans-and-credits">
    See your balance, top up, and manage billing.
  </Card>

  <Card title="Orders and fulfilment" icon="paper-plane" href="/how-it-works/orders-and-fulfilment-lifecycle">
    Where credits are actually spent.
  </Card>
</CardGroup>