> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tokensupply.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> What to do if a key does not work or you have a question about your order.

If something is wrong with your order, here is how to get help.

## Ask for help

<Steps>
  <Step title="Open your delivery page">
    Use the delivery link from your email. See [Find your order](/buyers/find-your-order).
  </Step>

  <Step title="Use Contact support">
    Select **Contact support** on the delivery page. Include your order number and describe what happened.
  </Step>
</Steps>

## Common questions

<AccordionGroup>
  <Accordion title="A key does not work">
    Use **Contact support** on the delivery page, or contact the seller where you bought. Include your order number and describe what happened.
  </Accordion>

  <Accordion title="My delivery link does not open yet">
    Your link becomes available once the store has fulfilled your order. If it is very new, wait a short while and try again.
  </Accordion>

  <Accordion title="My link has expired">
    Delivery links stop working after a while. If you see "This link has expired", contact the seller where you bought and ask for a fresh link.
  </Accordion>

  <Accordion title="I lost my delivery link">
    Check your email for the original delivery message, including spam folders. If you cannot find it, ask the seller to resend it.
  </Accordion>

  <Accordion title="Is my link private?">
    Yes. Anyone who has the link can view that one order, so do not share it. There is no login because the link itself is the key.
  </Accordion>
</AccordionGroup>

<Note>
  TokenSupply provides the platform, but each store runs its own sales. For anything about your specific order, such as a refund or a replacement key, the seller you bought from can help.
</Note>